Voyage Hospitality
Hospitality Management and Consulting Services
Founded in 2015, Voyage Hospitality is a leading Hospitality Consultancy firm in India. Our presence stands on a simple principle: of providing the most effective solutions aimed at providing quality service and seamless execution to ensure rising profits for all our stakeholders. The foundation of our company stands strong on the lifetime relationships that we have built over the years, with our partners. Innovative and quality-focussed, yet affordable, our service is aimed in taking our partners to newer heights. In the industry for 15 years and counting, we keep up with the trends. We, at Voyage Hospitality, offer a range of services to ensure that your hotel or resort make it to the list of the finest in the industry. All in all, we are here to serve the service industry.
Pre-operating Consultancy Service
We understand that opening a hotel has its share of challenges. The "what" versus the "how" of the business can be daunting and complicated. Add to this, the nature of the industry is one that needs constant innovation. We, at Voyage Hospitality, recognise the changing trends of the industry. Our experience and understanding of the business ensures that your service climbs the ladder as well as stays up-to-date. With proper plans after thorough study and understanding, we assist our partners by providing financially feasible end-to-end solutions like concept development, market research, feasibility study, strategic business plans and project development with technical assistance.
Concept Development
The investment put into a quality hotel or resort can be huge and its returns can be slow. Which is why, we at Voyage Hospitality, believe in a well-laid down concept that becomes the foundation on which the service is built. Addressing every problem in the very concept, as well as following a holistic approach to tackle the project contributes to its success.
Feasibility Study
We, at Voyage Hospitality provide our partners with a clear-cut financial feasibility study on their project. We carefully examine the location, check for design configurations and do a thorough market research. These feasibility reports also carry a set of recommendations with possible challenges and opportunities from the hospitality consultant perspective.
Strategic Business Planning
After examining the feasibility of a project, it is important to evaluate the initial strategy on the ground for at least 5 years. At Voyage Hospitality with our decade-long-pre-opening-experience, we create a road map for the property to achieve the financial projections as per plan. This comprehensive business plan includes not only the financial learnings but also detailed marketing strategy and initial strategic operational plan as well.
Project Development with Technical Assistance
At Voyage Hospitality, under pre-opening consulting support, we work closely with the project managers, architects, designers and other teams at the project by creating an accurate pre-opening workflow which ensures that our plans are translated into an efficient operational framework. We also provide support in property positioning and branding, strictly monitoring the standard of products and services as per agreed requirements. When required, we also provide assistance in procurement by vendor selection and negotiation. At Voyage Hospitality, we assist our clients by preparing and reviewing pre-opening budgets with financial forecasting. We also assist with setting up of operational guidelines, policies & procedures.
Operational and Management Solutions
Over the period, we've learnt that it is the little day-to-day operations that impose big challenges. Micro-managing may overshadow other important factors like evaluation and review. Understanding this, we at Voyage Hospitality are here to develop processes that assess the operations and management of your hospitality venture in an efficient and timely manner. With us, you can be rest assured that our efficient and timely process will up your profits as well as ensure success in all operational areas. Here's how.
Mystery Shopping
We understand that you would like a proper professional review of your services. Whether the service meets the market standard, whether there are loopholes and leakages in the system that is contributing to the loss in revenue and other such questions that will help you reflect. To address this in the most transparent manner, we appoint an invisible auditor, as a guest to the hotel, to evaluate the services. At the end of this unique service, the auditor presents a complete report with immediate action plans and solutions.
Operational Audits
Research shows the importance of getting reviewed by an independent team. Which is why, Voyage Hospitality appoints a panel of auditors specialised in hospitality audits for you. The auditors will identify key areas where the management needs to focus and opportunities to enhance profits. Major review areas are management structure, sales & marketing strategy, revenue management, cost analysis, service standards, quality check, human resource management, operational procedures and policies of all the departments, maintenance programmes, etc. This detailed audit report will then help enhance profitability.
Setting Up SOPs
Once audited, it is very important for the hotel owners or management to implement the required or desired changes. Voyage Hospitality assists clients to set up the Standard Operation Procedures (SOPs), policies & guidelines, which create an atmosphere of quality and professionalism, sells a memorable experience and creates higher demand for the services of the hotel.
Training & Development
The hospitality industry is a service industry where each staff represents the hotel and its worth. Keeping this in mind, we at Voyage Hospitality offer a comprehensive training & development programme to our clients. This will ensure operational consistency in the delivery of services. Our training and development focuses on area-specific operations, management and leadership. SOP training is conducted for all the major departments.
Management Contract
How does an independent hotel stand out in today's clutter? With websites providing options after options available at a click, it is important that the guests choose you and review you well. For this, precision is the answer. To ensure this and keep your independent hotel among the top, we at Voyage Hospitality offer you a management contract. Under the contract, Voyage Hospitality will be responsible for all hotel operations. The contract will directly address the challenges and offer clear-cut solutions that will maximise your asset value and secure return on the investment. So if you are an independent hotel owner, an investor, a developer or an operator, the contract will provide you with proper and complete services to up your quality. How does this work? We will review the existing business plan and accordingly set up SOPs and policies & guidelines, which will in turn improve the operational productivity. This will also include the deployment of human resources at various operational levels to ensure efficient work. The management contract will give you an access to our sales and marketing team, financial management team, reservation system and our operation and management team. At present, we at Voyage Hospitality operate three hotels in Sikkim, under the Management Contract, other than the many consultancy services we offer right now. Once we step-in, each hotel is paired with a team of professionals who know our standards inside out and work towards leveraging the overall quality. We will help you set up the pre-opening process and our team will work towards your vision. Be it a warm and homely place or a chic and stylish one, we work towards getting it done.
Sales and Marketing Services
It is one thing to set up a hotel. Another, to let your potential guests know about you and what you offer. In a world of glossy photographs and PR, it is important that your hotel is marketed well at the right spots. Our highly experienced Sales and Marketing team works on creating a full-proof plan. Our team evaluates the project opportunities and areas for immediate growth and tailors it, so that the guests choose you. With a mix of digital and traditional marketing techniques, our team will ensure that your hotel reaches the right market in the most cost-effective manner.